General terms and conditions of sale
1. Acceptance of the General Terms and Conditions of Sale
The present General Terms and Conditions of Sale contractually govern the commercial relations between Restaurant Léa Linster S.à.r.l and the customer of the site {site_domain_name}.
The customer declares to have taken note of the following provisions before validating his order of products. By choosing to purchase products on {site_domain_name}, the customer expressly accepts the terms set out below.
2. Awards
The prices displayed on the site {site_domain_name} are in euros, all taxes included, excluding shipping costs. Transactions are denominated in euros.
The price indicated in the summary of your order is the final price. This price includes the price of the total order with the details of each product and shipping costs.
Restaurant Léa Linster S.à.r.l reserves the right to modify at any time the offer published on the site {site_domain_name} in terms of products and prices. However, the products will be invoice on the time of order, making subject to availability.
In the event of a manifest error on the price, linked to a data entry error, Restaurant Léa Linster S.à.r.l reserves the right to cancel the sale. An arrangement will be proposed to the customer.
Our sales are concluded with the reservation of ownership. The products remain the property of Restaurant Léa Linster S.à.r.l until the entire payment of the order.
3. Order
The customer can order over the internet at {site_domain_name}.
By validating "Confirm Order" button after the ordering process, you declare that you fully and unreservedly accept all the present General Terms and Conditions of Sale.
The data recorded by Restaurant Léa Linster S.à.r.l constitutes proof of all transactions between Restaurant Léa Linster S.à.r.l and its customers. The data recorded by the payment system constitutes proof of financial transactions.
Restaurant Léa Linster S.à.r.l confirms any order by e-mail to the address indicated by the customer.
In the case of payment by credit card, the sale is only considered validated when the payment is accepted by Saferpay, the secure payment system of Six Payements and the order confirmation by Restaurant Léa Linster S.à.r.l.
Restaurant Léa Linster S.à r.l. reserves the right to refuse or cancel any new order from a customer with whom a dispute exists. Moreover, in case of concern related to the processing of the order, Restaurant Léa Linster S.à r.l. will contact the customer directly at the coordinates indicated by the customer as information and to propose a solution.
When placing an order, the customer provides the following information under his sole responsibility: first and last name, address, telephone number and e-mail address.
In the event of an error in the wording or incomplete forms of the recipient's details, Restaurant Léa Linster S.à.r.l can’t be held responsible for the impossibility of delivery.
4. Products
The products on offer comply with current Luxembourg legislation.
The photographs of the products have no contractual character.
Restaurant Léa Linster S.à.r.l reserves the right at any time and without notice to add or remove products from its catalogue.
5. Availability of the products
Our product offers are on sale within the quantitative limit available.
Errors or exceptional modifications who are beyond our control, are out the responsibility of Restaurant Léa Linster S.à.r.l.
6. Zone, delivery time and rates
a- Delivery area
The delivery is limited to the following areas:
- Luxembourg
- Europe
- All other countries or territories are exclude from the delivery zone.
b- Preparation of the order
Between order and dispatch, preparation requires a period of 1 to 2 working days depending on the time of receipt of the order at Restaurant Léa Linster S.à.r.l.
Only after the receipt of the entire payment, orders are dispatched or handed over.
c- Delivery time
For Luxembourg standard delivery times are in general 24 hours* by post
For Europe, the delay is 3 to 5 working days*.
* Information communicated by Luxembourg post services.
d- Reception by the customer
The delivery of the products will be done to the address indicated by the customer.
However there is a possibility to request a delivery to another address.
7. Payment
The price of the products are payed on the day of the order. The price is indicated on the order confirmation sent to the customer by Restaurant Léa Linster S.à.r.l.
Payments are accepted by:
Credit card: Visa, MasterCard
The secure payment system Saferpay of Six Paiements is used by the site {site_domain_name}.
The personal information required to communicate are protected and encrypted before transmission to the processing center.
The order is validated when the payment centre has given its agreement. In the event of refusal by Saferpay de Six Paiements, the order will be automatically cancelled. Restaurant Léa Linster S.à.r.l will notify the customer by e-mail in that case.
8. Right of withdrawal
In compliance with the provisions of article L.222-9 of the Consumer Code, you have the right to withdraw from this contract, without giving reasons and without any penalties, within 14 (fourteen) calendar days, from the date of the receipt of the order (purchase of gift vouchers), respectively from the date of conclusion of the contract (reservation of cooking lessons).
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration, either orally or in writing, for example:
- letter sent by post: L-5752 FRISANGE, 17, rue de Luxembourg
- e-mail: info@lealinster.lu
- telephone: 00352 23 66 84 11
For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
You also have the option of using the model withdrawal form provided for in article R.222-2 of the Consumer Code.
In the event of your withdrawal from this contract, we will reimburse all payments received from you, including any delivery costs, without undue delay and, in any event, no later than fourteen days from the day where we are informed of your decision to withdraw from this contract.
We will refund using the same means of payment that you used for the initial transaction, unless you expressly agree to a different means; in any event, this reimbursement will not incur any costs for you.
9. Responsibility
The products on offer comply with current Luxembourg legislation.
The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, Restaurant Léa Linster S.à.r.l cannot be held responsible in the event of an error in one of these photographs or one of these texts.
Restaurant Léa Linster S.à.r.l cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, disruption, total or partial strike of postal services and means of transport and/or communications, flood, fire or disaster.
Hypertext links may lead to sites other than the site {site_domain_name}. Restaurant Léa Linster S.à.r.l declines all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.
In any case, the liability of Restaurant Léa Linster S.à.r.l is limited to the amount of the order.
10. Applicable law and disputes
This contract is subject to Luxembourg law. The language of this contract is English. In the event of a dispute over its interpretation and/or execution, the Luxembourg court shall have sole jurisdiction.
Restaurant Léa Linster S.à.r.l will always favor an amicable solution before any legal action.
The offence of fraud by fraudulent payment may result in a sentence of 5 years imprisonment and a fine of €400,000. A simple attempt is punishable by the same penalties. It is the policy of our site to criminally prosecute anyone who is guilty of such fraudulent attempts. We will not hesitate to press charges, particularly of the information provided during online orders (IP address, surname, first name or delivery details).
11. Protection of personal data
The personal information collected from the customer is essential to ensure the processing of the order, the delivery and the establishment of the corresponding invoice.
Failure to provide personal data will result in the refusal of the order.
12. Contact
Restaurant Léa Linster S.à.r.l
17, route de Luxembourg
L-5752 Frisange
info@lealinster.lu
Tel :00352 23 66 84 11
Louis Linster